Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your ShoeShape kit must be unused, unopened, and in the same condition that you received it. All components must be included and the product must be in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at andreas.englund@shoeshape.com

Returns must be sent to:

ShoeShape Sweden
Strandgården 301
837 92 Mörsil
Sweden

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at andreas.k.englund@icloud.com.

Damages and Issues

Please inspect your order when you receive it. If your ShoeShape kit is damaged, defective, or you have received the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Opened or Used Kits

Due to the nature of the ShoeShape kit, we cannot accept returns of products that have been opened, used, mixed, molded, or otherwise consumed after delivery, except where required by applicable law.

If there is a problem with your product, please contact us and we will review the situation.

Exchanges

The fastest way to get a different or replacement item is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, please contact us at andreas.k.englund@icloud.com within the 14-day period.

The right of withdrawal may be limited or lost in certain circumstances provided by applicable law, including for certain goods once they have been opened, used, mixed, or customized.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at andreas.englund@shoeshape.com